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E-commerce20245 months

Lumen & Co.

Headless commerce migration that lifted revenue 40% in six months.

Migrated a $200M e-commerce operation to a headless Next.js storefront with AI-powered personalization.

SoftwareMarketingDesign
  • 40%
    Revenue lift
  • Page load speed
  • +85%
    Mobile conversion
  • +120%
    Organic traffic
The challenge

Where they were when we started.

Lumen & Co. ran a $200M annual storefront on a monolithic legacy commerce platform that had stopped scaling. Page loads were 4-6 seconds on mobile, conversion was half what their category benchmark predicted, and personalization was really just a six-segment rule tree. They needed a replatform that didn't risk a single dollar of peak-season revenue.

Our approach

How we shipped it.

  1. 01

    Built a headless Next.js storefront with React Server Components, edge-rendered category pages, and a sub-1s LCP across the catalogue.

  2. 02

    Mapped every URL on the legacy platform to its successor with a comprehensive 301 redirect plan, validated against 18 months of analytics traffic.

  3. 03

    Integrated AI-powered search, recommendations, and personalization tuned to actual customer journeys instead of demographic segments.

  4. 04

    Cut over with shadow-traffic for two weeks before a single-weekend hard switch — zero downtime, zero ranking loss, zero revenue gap.

Outcomes

What changed for the business.

  • Revenue per session lifted 40% within six months — a mix of conversion-rate gains, AOV uplift, and traffic recovery.
  • Mobile conversion improved 85% on the strength of the speed gains alone.
  • Organic traffic grew 120% over twelve months from the schema, performance, and content overhaul.
  • Marketing team cut their bid spend 18% while increasing conversion volume — better landing-page experience scoring.
Migration was flawless. Zero downtime, zero SEO loss, revenue lifted 40% in six months. Best investment we made this decade.
Michelle ParkVP of Digital, Lumen & Co.

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