E-Commerce & Retail
AI-Powered Customer Support for a D2C Brand
Built an AI chatbot that automated 80% of customer support queries, saving $400K annually while improving customer satisfaction.
The Challenge
UrbanCraft Living was receiving 2,000+ daily support tickets that overwhelmed their customer service team, leading to slow response times and declining customer satisfaction.
The Solution
We built an AI-powered chatbot capable of handling 80% of customer queries autonomously, combined with smart routing that escalates complex issues to the right human agents instantly.
Results
80%
Tickets Automated
4.7/5
Customer Satisfaction
$400K
Annual Savings
<30s
Response Time
"BigBoldTech's AI chatbot handles 80% of our customer queries. Our support team went from drowning in tickets to focusing on complex issues that actually need a human touch."
— Rahul Mehta, CTO, UrbanCraft Living